Samsung Galaxy Tab S9 WiFi 128GB X710 Beige - FAQ
Frequently asked questions for the Samsung Galaxy Tab S9 WiFi
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Samsung uses a Region Lock to prevent phones from being traded outside the intended region. You can recognise a Samsung smartphone with a Region Lock by the sticker on the box with "EUROPEAN SIM CARD ONLY".
This can cause problems if you want to use a non-European SIM card. Fortunately, it is very easy to solve the region lock. All you have to do is make calls for a total of five minutes with a European SIM card. After that, you can use any SIM card you want in any place you want. So it is important that you do this before you go abroad where you are going to use a foreign SIM card.
The Europe region includes all countries within the EU, plus the following countries: Lichtenstein, Iceland, Norway, Switzerland, Albania, Andorra, Bosnia and Herzegovina, Macedonia (F.Y.R.O.M.), Monaco, Montenegro, San Marino, Serbia, and Vatican City. So in these countries, you don't have to worry about the region lock.
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Your phone's storage space can get full by storing lots of apps, photos, videos, music, or contacts. This is very annoying, because it makes your phone slow and you won't be able to download new photos or apps. Unfortunately, your phone's memory cannot be expanded with a memory card. But there is another solution: use cloud storage. You can upload photos and videos to the Cloud and then delete them from your phone. The files remain accessible on your phone via the Cloud, but no longer take up space on your device. This way, your phone stays fast and you have room for new apps. Examples of Cloud storage include iCloud, Dropbox, Google Drive, and Microsoft OneDrive.
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If you are returning or sending an Android device for repair, it is necessary to remove your Google Account from your device. To delete your Google Account, follow the steps below:
- Go to Settings;
- Click on Accounts and see if there are any Google Accounts in there;
- Click on the Google Account and choose Delete. Your Google Account itself will not be deleted, it will only be disconnected from your device.
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As a rule, water damage to any electronic equipment is not covered by the warranty. This is because water damage falls under user damage. The manufacturer cannot give a guarantee on this, because they cannot influence the use of the appliance.
Many devices, such as smartphones, smartwatches, and fitness trackers, have a watertightness certificate indicated by a code, such as IP68 or 5ATM. Water damage with these certified waterproof devices is also not covered by the warranty. This is because the waterproof seal of your device may be subject to wear and tear due to normal use. So always try to prevent your device from getting wet, even if it is waterproof.
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It is possible that TalkBack is turned on and because of this your device does not respond to your touches. This is a feature of Android, made for the blind and visually impaired. In this mode, the phone converts the text on the screen into speech. You can disable this feature from the settings menu, under 'Accessibility'.
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Google regularly updates its Android software. Whether your phone gets an update depends on the type of device you have. Not every device is eligible for all updates. Manufacturers will announce exactly which devices are compatible with the new update. It varies per country and per device when an update is available.
If there is an Android update available for your phone, you will usually receive a notification, after which you can install the update. This will be sent to you Over-The-Air (OTA). This means you don't have to connect your phone to your computer! Installing a software update can cost a lot of data, so it is advisable to install the update with a WiFi connection. You can also manually search for updates in your phone's settings.
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Additional to the internal storage space of your device, you can also use Cloud Storage. This is where you can upload your photos and videos, so they no longer need to be stored on your phone. They remain available on your phone via the Cloud, but don't take up any space on your phone anymore. This way, your phone doesn't slow down and you'll run out of storage space a lot less quickly. Examples of Cloud storage include iCloud, Dropbox, Google Drive, and Microsoft OneDrive.
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Over time, dirt and dust can accumulate in the charging port of your tablet. As a result, your cable may not stay in place and charging may not always go well. You can easily solve this problem by carefully removing the accumulated dirt and dust. You can do this with, for example, a toothpick. By carefully going along the edges and corners inside the charging port you can scrape away the accumulated dirt. Now the charging cable can connect to your device again. Make sure that you do not use extra force, just scraping along it is often enough. After you have scraped away the dirt, it can also help to blow heavily into the charging port again. Make sure that no moisture gets into the port though.
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If you return or send a Samsung product for repair, it is necessary that you turn off 'Find My Mobile'. Turn off your Samsung account with the following instructions:
- Go to findmymobile.samsung.com and log in with your Samsung account;
- Select your device* in the top left corner;
- Click in the right menu on ‘more’;
- Then click on ‘Unlock re-activation lock’;
Enter your password and click on ‘Unlock’.
*Don't you see your device? Then you may already have deactivated your account.
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Motorola has developed an application that allows you to connect your Android phone to a Motorola product. This is the "Motorola Connect" application. You can find this application in the Google Play Store. For example, Motorola Connect allows you to see where other devices are located and what their battery status is. When using this app for the first time, please enter your email address. Then a new pop-up will appear to give the app permission and then you press next. If you want to be kept up to date with updates, tick the box on the next screen. Your app will then be ready to use and you can link your phone to Motorola products such as Motorola: Keylink, Moto 360, Moto Pulse, Moto Surround, and Power Pack Micro.
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Yes, you can use WhatsApp on your tablet by using WhatsApp Web. If you have a smartphone with WhatsApp you can use this account on your tablet via WhatsApp Web. To use WhatsApp on your tablet follow these steps:
- Open WhatsApp Web in your web browser;
- Scan the QR code that appears on the screen with your smartphone via: WhatsApp > Menu > WhatsApp Web;
You can now use WhatsApp on your tablet!
Please note: To use WhatsApp via WhatsApp Web, your phone must remain connected to the Internet. Whatsapp messages that you receive will not be stored on WhatsApp Web, but forwarded from your smartphone. You cannot use WhatsApp Web without a phone with WhatsApp.
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There are several ways to improve the battery life of your device. Close active applications and restart your tablet regularly. This closes applications that are running in the background and reduce the battery life. Also pay attention to settings such as GPS, NFC, Bluetooth and/or automatic synchronisation. Turn these settings off when they are not used. The screen of a tablet is often the biggest power consumer, so lower the brightness by default and save energy very quickly and easily!
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If you have been using your tablet for a longer period of time, the device might become a bit slower. This can have several causes. For example, if a lot of apps are opened, more RAM is used. Storing a lot of files or apps also causes the storage space to become full. Delete some files to get more storage space. You can also disable apps that are running in the background by turning the tablet off and on again. It's best to do this every week.
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You can prevent damage by using various accessories, such as a screen protector or a case. A screen protector is an invisible protective film that you stick to the screen. Cases come in many shapes and sizes. There are cases that only protect the back and there are cases that cover the entire tablet.
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Some video formats are not playable on your Android tablet. Don't worry, that is because of the software (version) and it can be solved.
For example, you can convert the file to a format that your tablet does support. This can be done with a program on a computer or laptop, after which you can put the file back on your tablet.
Another solution is to download an application, which makes your tablet support many video formats. Download one of the following apps from the Google Play Store:
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Installing applications can bring viruses into your phone. Think, for example, of applications made to scam people or steal data. To make sure you don't download viruses, take the following precautions. First of all, take a critical look at the titles of the applications and the number of downloads. When an application has thousands of downloads and good feedback, it is much more reliable and the risk is lower. In addition, only download from the official Play Store. Finally, protect your smartphone against viruses with the software package Avira Antivirus Security PRO.